Refund policy

Refund Policy for PBK STYLED ME LLC

At PBK STYLED ME LLC, we strive to provide high-quality merchandise and exceptional services for natural hairstyles, including dread locs, sista locs, micro locs, coil curls, instant locs, repair maintenance, detox locs, and protective styles. To ensure clarity and satisfaction for our valued clients, we have established the following refund policy:

Merchandise Purchases

Eligibility for Refunds:
Merchandise must be returned within 14 days of the purchase date.
Items must be unused, in original packaging, and in resalable condition.
Proof of purchase (receipt or order confirmation) is required for all returns.

Non-Refundable Items:
Customized or personalized merchandise.
Sale items or gift cards.

Refund Process:
To initiate a return, please contact our customer service at [contact information].
Once approved, you will receive instructions on how to return the item.
Refunds will be processed within 7-10 business days after receipt of the returned item.

Service Appointments

Cancellation & Rescheduling:
Cancellations must be made at least 24 hours prior to the scheduled appointment for a full refund.
Rescheduling is available without penalty if done within the same time frame.

Late Arrivals:
Clients arriving more than 15 minutes late may have their appointment canceled, resulting in a loss of the service fee.

Satisfaction Guarantee:
If you are not satisfied with your service, please contact us within 48 hours of your appointment. We will work with you to address your concerns or offer a complimentary service adjustment.

Non-Refundable Services:
Services rendered are non-refundable once completed. However, we encourage open communication so we can resolve any issues.

For any questions regarding our refund policy or to initiate a return, please reach out to us at:

PBK STYLED ME LLC
[Phone Number]
[Email Address]
[Business Address]

We appreciate your understanding and support. Thank you for choosing PBK STYLED ME LLC for your natural hair care needs!